Professional Profile
Representative Experience
- Served as Program Manager in several outsourced workforce management programs, ranging from $25MM to $400MM in annual spend, across various industries including Aerospace and Retail
- Assisted in the implementation of over 8 MSP/VMS programs, from gen-1 programs, and resource tracking to global expansions, with a scope ranging from North America to EMEA
- Worked with cross-functional teams to deliver best-in-class workforce management solutions, including full-scale implementation phases from discovery, solution design, delivery, change management, and program governance
- Led reviews of service provider contract negotiations, onboarding, and performance metrics for >120 staffing suppliers, additionally conducting full-scale supplier optimization projects to better align client support models
- Managed a team of 20+ on/offshore Account Managers and Coordinators across the US, UK, and Poland, responsible for the operational delivery and oversight of client workforce management programs
- Delivered quarterly business reviews to clients, outlining program performance, maturity, road mapping, and cost savings/cost avoidance strategies
- Designed client SOP and program compliance documentation, additionally leading numerous personnel training sessions ranging from Contractor/MSP change management, client VMS proficiency, and program compliance
- Analyzed Talent Acquisition & VMS reporting to streamline SLA/KPI checkpoints throughout the hiring process, ultimately leading to reduced time-to-fill of <30 days while aligning metrics across FTE and Contract Labor departments